This service offers the greatest help and value add to the HomeNet membership and is a totally new concept. The following services are initially being offered to the HomeNet membership.

:: Telephone support on infrastructure and office applications.
:: On-line access support for infrastructure and office application.
:: Monthly steering committee participation (remotely or on-site where applicable).
:: Phased in computer, internet & peripheral setup and takedown of show home sites.
:: Self Service answer book.

Additional services offered in future phases would be:

:: Support of builder specific applications like Fast, Timberline, Great Plains etc.
:: On-site office infrastructure support.
:: Fractional CIO and management services.

The Help Desk supervisor manages and controls all support issues received from the builder member. The following service level agreement is applicacble.

Once the technician has worked on the issue for a period of 4 hours without resolution the issue will be escalated to a senior level technician. The senior level resource will work on the issue for a period of one day and if no resolution has been found they will escalate to the vendor .

Contact Failsafe Canada for a customized version of Help Desk specific to your needs: Remember this is an included service as part of the HomeNet suite of products.